Privacy notice

Who we are

This website, www.omnistrova.com, is run by Omnistrova. If you have a question about this notice, or about the information we hold about you, email hello@omnistrova.com.

What we collect on this website

The contact form is not on this website yet. This notice already covers it, and those parts apply once the form is here.

• The contact form. When you send it, we receive what you entered: your name, business name, email address, mobile number if you gave one, number of sites, number of staff, the areas you ticked, and your message. It also tells us the message came from this website, and carries the result of the security check below.
• Emails you send us. Your email address, your name as your email app shows it, and whatever you write or attach. The "Book by email" button only opens an email in your own email app.
• Page views. Our website host counts visits for us, without cookies. For each page you open it records the time, the page address, the website you came from, your browser, operating system and device type, and the country, region and city your IP address suggests. We strip the page address of everything after the "?" except campaign tags. Visitors are counted with a code made from the request, which resets every day.
• Cookies and browser storage. This website sets no cookies and saves nothing in your browser's storage, apart from the security check on the contact form, described next.
• The security check. The contact form uses a security check service to check that a person is sending it. It starts when you first tap or type in the form. The service then receives your IP address and technical details about your browser and device, and may use cookies and browser storage that it needs for the check. When you send the form, we pass your IP address and the result to the service to confirm it. The service says its check does not read what you type.
• The daily limit. To limit how many messages one network can send in a day, we turn your IP address into a scrambled code and store the code, not the address.
• Server logs. Our website host collects your IP address, the city and country it suggests, and technical details about your browser or device. Our database provider, which receives the contact form, logs technical details of each request, such as the time and browser type, but not the message.

Why we collect it

We use what you send us to reply to you, to set up a demo, to follow up with you about Omnistrova, and to stop spam and abuse. We use page view counts to understand how the website is used.

We do not sell or rent personal information. We send marketing emails only to people who have agreed to receive them, and every marketing email has an unsubscribe link.

Who processes it for us

These companies handle information for us so that the website, the contact form and our email work. A list of the companies we use is available on request at hello@omnistrova.com.

• Our website host hosts this website and counts page views. It answers each visit from the nearest of its locations worldwide, which include Sydney, and says it may transfer data to the United States and other countries where it or its providers operate.
• Our database provider receives contact form messages and stores them in our database in its Sydney region. The program that receives the form runs in the provider's region nearest to the sender, so a message sent from outside Australia is handled there on its way to Sydney. The provider says it may also process data wherever it or its providers have facilities.
• A security check service runs the anti-spam check on the contact form. It says it mainly stores information in the United States and the European Economic Area, may transfer it to other countries where it operates, and uses what the check collects to detect bots and improve the check, not for advertising.
• Our email delivery service sends us an email about each new contact form message, with the message in it. It says it stores its data in the United States and keeps email data for 30 days.
• Our email providers run the inboxes where messages arrive. The provider of our hello@omnistrova.com mailbox keeps it on its Australian data centres in Sydney and Melbourne. It says its staff may access data to fix problems and check reported spam, and its privacy policy allows processing in other countries where it operates. The emails about new contact form messages arrive in an inbox with a second provider, which says it keeps servers around the world and may process information outside the country where you live.

Where it is kept

Contact form messages are stored in Australia, in Sydney. Our hello@omnistrova.com mailbox is kept in Australia too. Some information leaves Australia:

• Emails telling us about new contact form messages pass through our email delivery service in the United States and arrive in an inbox that its provider may hold outside Australia.
• The security check is run by a service that mainly stores information in the United States and Europe.
• Page view counts and website logs are held by our website host, which may keep them in the United States or other countries.
• A contact form message sent from outside Australia is first handled by our database provider in the region nearest to the sender.

How long we keep it

We keep enquiries for as long as we need them to reply and follow up, and for no longer than 2 years, unless you become a customer.

Your choices

You can ask to see, correct or delete the information we hold about you by emailing hello@omnistrova.com. We will reply within 30 days.

If you are not happy with our answer, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

Security

This website and the contact form use encrypted connections. Access to contact form messages is limited to the Omnistrova team. No system is perfectly secure, so we cannot promise that nothing will ever go wrong.

The Omnistrova app

This notice covers this website only. The Omnistrova app will have its own terms and privacy information for customers. These are coming soon.

Changes to this notice

We may update this notice. The date at the top shows the latest version.